Frequently Asked Questions
Everything you need to know about your shopping experience with SMBC.
What are your standard shipping times?
Orders typically process within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return label.
Which payment methods do you accept?
SMBC accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery status.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery estimates are calculated at checkout based on your specific location.
How can I contact customer support?
Our dedicated support team is available 24/7 via the 'Contact Us' page on our website or by emailing [email protected].